Contact us


Our interactive chatbot is available 24/7 to answer your questions.

For live chat, our member experience specialists are available during these hours:
Mon-Fri 8:00am-8:00pm EST
Sat 10:00am-6:30pm EST

Our member experience specialists respond to every email within one business day.


1.866.467.3875 (Service)
Mon-Fri 9:00am-6:00pm EST

1.833.589.7578 (Sales)
Mon-Fri 8:00am-11:00pm EST
Sat-Sun 10:00am-6:30pm EST

Mailing address

PO Box 1489
Bolingbrook, IL 60440

Holiday closures

• New Year's Day
• Martin Luther King Jr. Day
• Memorial Day
• Canada Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Day

Have questions before you sign up?

Give our licensed pet insurance advisors a call at 1.833.589.7578. We’re available Mon-Fri 8am-11pm and Sat-Sun 10am-6:30pm EST.