Contact us

Customer Care Center Hours

Our member experience specialists are here to answer your questions Monday through Friday 8:00AM to 8:00PM and Saturdays from 10:00AM to 6:30PM (EST).

To speak with a member experience specialist during these hours call 1.866.467.3875 or start a Live Chat.

You can also reach us by emailing We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.

Please note our Customer Care Center is closed on Sundays.

Holiday Closures

• New Year's Day
• Martin Luther King Jr. Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Day

Sales Center

If you are interested in enrolling, call us at 1.833.589.7578. Our licensed pet insurance advisors are available Monday through Friday 8:00AM to 10:00PM and Saturdays and Sundays 10:00AM to 6:30PM (EST) to answer your questions.

Mailing Address

PO Box 1489
Bolingbrook, IL 60440